From Newsgroup: comp.sys.mac.system

I bought an iMac G5 1.8 Gh 20 " in January 2005 and it has behaved
flawlessly up until yesterday. I live on St. John, US Virgin Islands,
and I didn't buy the extended warranty when I bought the computer
because the only authorized repair site on St. Thomas (there are none on
St. John) does not have the greatest reputation. By the time I decided/remembered that I had better buy it, I was a couple of weeks out
of warranty.

Yesterday, it turned itself off by itself. When I tried to reboot it,
it made it to the log in screen, and then shut itself down. I waited
about 10 minutes, thinking that it had somehow become over heated, which
had never happened before, even on much hotter days, and the temperature
was pretty average for here at the time, and tried to boot it off a
Panther 10.3.8 partition on an external FW drive. (The internal is
running 10.4.6) Same deal. Waited an hour, and booted it off the
Hardware Diagnostic disk. Amazingly it lasted about 14 minutes, enough
time to complete the fast check, and then turned itself off. It passed everything. This was at least four times longer before power down than
any other attempt.

I took the back off of it. When I started it up both fans where
running. I was kind of hoping that it was clogged with dust, but it was
clean as a whistle. Removing the back didn't seem to extend the time
until power down. The G5 compartment didn't not feel extremely hot to
the touch.

When it turns itself off, it just emits a loud click that may come out
of the speaker, and that's it. It will always reboot afterward, but
normally will shut itself down within two minutes. On the occasions
that it has powered up longer, it has functioned without a glitch until
power down.

I reset the PRAM and tried to reset the PMU which Apple apparently
refers to as the SMU now. I tried to do this by unplugging it for a few minutes, then holding down the power button for 30 seconds after I plug
it back in. Is this correct?

I went on the Apple web site, and saw that there is a "iMac G5 Repair
Extension Program for Video and Power Issues." My machine lies within
the serial number spread. I called Apple SOS up this morning, but the
support person said that the symptoms don't sound like they qualify.
Apple describes the symptoms as one of the following:

Scrambled or distorted video

No video

No power

I guess, I am asking for help in two areas. Is anyone else familiar
with this problem or had it? How to repair it? Suggestions?
Relationship to Repair Extension . What does Apple repair in the
extension?

I am panicked knowing what Apple con charge for repairs. Even a machine
this new might not be worth the price tag.

Please help.

Thanks in advance
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From Newsgroup: comp.sys.mac.system

In article <1hdzmke.j5thkk1top67wN%paulfuchs@porkain'tkosher.oink>,
paulfuchs@porkain'tkosher.oink (Paul Fuchs) wrote:

No power

"No power" is what you're seeing. After so much time, the power supply
quits. Try them again.

--
We are the music makers, And we are the dreamers of dreams,
Wandering by lone sea-breakers, And sitting by desolate streams.
from "Ode", Arthur O'Shaughnessy
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From Newsgroup: comp.sys.mac.system

In article <1hdzmke.j5thkk1top67wN%paulfuchs@porkain'tkosher.oink>,
paulfuchs@porkain'tkosher.oink (Paul Fuchs) wrote:

I guess, I am asking for help in two areas. Is anyone else familiar
with this problem or had it? How to repair it? Suggestions?
Relationship to Repair Extension . What does Apple repair in the
extension?

I had similar symptoms from an iMac G5 purchased in June 2005. Luckily
for me, it was still under warranty, and the local Apple store fixed it
same day after replacing the power supply and logic board (I don't know
which was bad). Sorry I have no better news for you.

Dan

--
Daniel E. Sabath, M.D., Ph.D.
UW Department of Laboratory Medicine
http://www.labmed.washington.edu
--- Synchronet 3.18b-Win32 NewsLink 1.113

From Newsgroup: comp.sys.mac.system

the local Apple store fixed it
same day after replacing the power supply and logic board (I don't know which was bad).

Sounds like they did'nt either!!!

Dave

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From Newsgroup: comp.sys.mac.system

Paul Fuchs <paulfuchs@porkain'tkosher.oink> wrote:

My machine lies within
the serial number spread. I called Apple SOS up this morning, but the support person said that the symptoms don't sound like they qualify

Nevertheless this *is* a machine that falls under the repair program and
these machines *are* famous for problems along these lines, so I would
have a go at trying to get Apple to honor the warranty. m.


--
matt neuburg, phd = matt@tidbits.com, http://www.tidbits.com/matt/
Tiger - http://www.takecontrolbooks.com/tiger-customizing.html
AppleScript - http://www.amazon.com/gp/product/0596102119
Read TidBITS! It's free and smart. http://www.tidbits.com
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From Newsgroup: comp.sys.mac.system

Paul Fuchs <paulfuchs@porkain'tkosher.oink> wrote:

I guess, I am asking for help in two areas. Is anyone else familiar
with this problem or had it? How to repair it? Suggestions?
Relationship to Repair Extension . What does Apple repair in the
extension?

I've come across this quite a few times, and the person you spoke to
must have been on drugs, because it's exactly the type of problem that's covered under the Repair Extension program.

--
Mike Rosenberg
<http://www.macconsult.com> Macintosh consulting services for NE Florida <http://www.cafepress.com/macconsult,macconsult4> Mac-themed T-shirts <http://bogart-tribute.net> Tribute to Humphrey Bogart
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From Newsgroup: comp.sys.mac.system


"Paul Fuchs" <paulfuchs@porkain'tkosher.oink> wrote in message news:1hdzmke.j5thkk1top67wN%paulfuchs@porkain'tkosher.oink...

I bought an iMac G5 1.8 Gh 20 " in January 2005 and it has behaved
flawlessly up until yesterday. I live on St. John, US Virgin Islands,
and I didn't buy the extended warranty when I bought the computer
because the only authorized repair site on St. Thomas (there are none on
St. John) does not have the greatest reputation. By the time I decided/remembered that I had better buy it, I was a couple of weeks out
of warranty.

Yesterday, it turned itself off by itself. When I tried to reboot it,
it made it to the log in screen, and then shut itself down. I waited
about 10 minutes, thinking that it had somehow become over heated, which
had never happened before, even on much hotter days, and the temperature
was pretty average for here at the time, and tried to boot it off a
Panther 10.3.8 partition on an external FW drive. (The internal is
running 10.4.6) Same deal. Waited an hour, and booted it off the
Hardware Diagnostic disk. Amazingly it lasted about 14 minutes, enough
time to complete the fast check, and then turned itself off. It passed everything. This was at least four times longer before power down than
any other attempt.

I took the back off of it. When I started it up both fans where
running. I was kind of hoping that it was clogged with dust, but it was clean as a whistle. Removing the back didn't seem to extend the time
until power down. The G5 compartment didn't not feel extremely hot to
the touch.

When it turns itself off, it just emits a loud click that may come out
of the speaker, and that's it. It will always reboot afterward, but
normally will shut itself down within two minutes. On the occasions
that it has powered up longer, it has functioned without a glitch until
power down.

I reset the PRAM and tried to reset the PMU which Apple apparently
refers to as the SMU now. I tried to do this by unplugging it for a few minutes, then holding down the power button for 30 seconds after I plug
it back in. Is this correct?

I went on the Apple web site, and saw that there is a "iMac G5 Repair Extension Program for Video and Power Issues." My machine lies within
the serial number spread. I called Apple SOS up this morning, but the support person said that the symptoms don't sound like they qualify.
Apple describes the symptoms as one of the following:

Scrambled or distorted video

No video

No power

I guess, I am asking for help in two areas. Is anyone else familiar
with this problem or had it? How to repair it? Suggestions?
Relationship to Repair Extension . What does Apple repair in the
extension?

I am panicked knowing what Apple con charge for repairs. Even a machine
this new might not be worth the price tag.

Please help.

Thanks in advance

The people who are up on this are on the NG comp.sys.mac.advocacy

Give that group a try


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From Newsgroup: comp.sys.mac.system

"zara" <zspook@aol.com> wrote:

I guess, I am asking for help in two areas. Is anyone else familiar
with this problem or had it? How to repair it? Suggestions?
Relationship to Repair Extension . What does Apple repair in the extension?

I had a problem with my iMac G5 20". I called Apple, they talked me
through the trouble shooting, and then sent me the part. This iMac is
made with a modular design and is user repairable.

Support including troubleshooting is at: http://www.apple.com/support/imac/g5/
They have a do it yourself trouble shooting assistant on this page. One
of the problems is my computer works for a while and then crashes or
freezes. They has a chain of events there that sounds like your problem.

The 120 page manual is at: http://manuals.info.apple.com/en/iMac_G5_User's_Manual_.pdf

Some parts have an extended warranty due to a manufacturing problem.
More information on this is at: http://www.apple.com/support/imac/repairextensionprogram/

The iMac G5 Repair Extension Program for Video and Power Issues applies
to first generation iMac G5 computers that have video or power-related
issues as a result of a specific component failure. If your iMac G5 is exhibiting any of the symptoms listed below and your computer's serial
number is within the noted ranges, your computer may be eligible for
repair, free of charge. If Apple or an Apple Authorized Service Provider (AASP) determines that your iMac G5 computer is eligible as part of the program, the repair will be covered by Apple for up to two years from
the original date of purchase even if your iMac G5 is out of warranty.
This is a worldwide Apple program.
Affected systems will exhibit one of the following video- or
power-related symptoms:
€ Scrambled or distorted video
€ No video
€ No power

The affected iMac G5 computers have serial numbers where the first 5
digits fall into the ranges noted below.

Serial Number ranges:
€ W8435xxxxxx - W8522xxxxxx
€ QP435xxxxxx - QP522xxxxxx
€ CK435xxxxxx - CK522xxxxxx
€ YD435xxxxxx - YD522xxxxxx

Some second generation iMac G5 computers have serial numbers that fall
within the upper band of the ranges listed below. Only first generation
iMac G5 computers are affected by this program.
Where do I find the serial number of my iMac G5?
The 11-digit serial number is located on a label under the foot of the
iMac G5. There is a bar code underneath the serial number. To view the
label, hold the sides of the iMac and gently lay the computer face down
on a soft, clean towel or cloth.

--
Pardon my spam deterrent; send email to rhodyman@earthlink.net
Cheers, Steve Henning in Reading, PA USA
http://home.earthlink.net/~rhodyman
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From Newsgroup: comp.sys.mac.system

Stephen Henning <pighash@aol.com> wrote:

"zara" <zspook@aol.com> wrote:

I guess, I am asking for help in two areas. Is anyone else familiar
with this problem or had it? How to repair it? Suggestions? Relationship to Repair Extension . What does Apple repair in the extension?

I had a problem with my iMac G5 20". I called Apple, they talked me
through the trouble shooting, and then sent me the part. This iMac is
made with a modular design and is user repairable.

Support including troubleshooting is at: http://www.apple.com/support/imac/g5/
They have a do it yourself trouble shooting assistant on this page. One
of the problems is my computer works for a while and then crashes or freezes. They has a chain of events there that sounds like your problem.

The 120 page manual is at: http://manuals.info.apple.com/en/iMac_G5_User's_Manual_.pdf

Some parts have an extended warranty due to a manufacturing problem.
More information on this is at: http://www.apple.com/support/imac/repairextensionprogram/

The iMac G5 Repair Extension Program for Video and Power Issues applies
to first generation iMac G5 computers that have video or power-related
issues as a result of a specific component failure. If your iMac G5 is exhibiting any of the symptoms listed below and your computer's serial
number is within the noted ranges, your computer may be eligible for
repair, free of charge. If Apple or an Apple Authorized Service Provider (AASP) determines that your iMac G5 computer is eligible as part of the program, the repair will be covered by Apple for up to two years from
the original date of purchase even if your iMac G5 is out of warranty.
This is a worldwide Apple program.
Affected systems will exhibit one of the following video- or
power-related symptoms:
• Scrambled or distorted video
• No video
• No power

The affected iMac G5 computers have serial numbers where the first 5
digits fall into the ranges noted below.

Serial Number ranges:
• W8435xxxxxx - W8522xxxxxx
• QP435xxxxxx - QP522xxxxxx
• CK435xxxxxx - CK522xxxxxx
• YD435xxxxxx - YD522xxxxxx

Some second generation iMac G5 computers have serial numbers that fall
within the upper band of the ranges listed below. Only first generation
iMac G5 computers are affected by this program.
Where do I find the serial number of my iMac G5?
The 11-digit serial number is located on a label under the foot of the
iMac G5. There is a bar code underneath the serial number. To view the
label, hold the sides of the iMac and gently lay the computer face down
on a soft, clean towel or cloth.

Thanks, Stephen, and everyone else who is responding. I am finding the responses quite usefult. Paul
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