Cyberpope wrote to Daryl --

Haven't had this; had a time or two when the manager just said keep it; it wasn't worth the effort on his part to correct things.

There are times I'll buy something, say $9.52, and hand the clerk a 10
then remember I have two cents once its rung up and give them that.
Most of the time, esp with younger (under 50) clerks they will push those
two pennies back saying it already rung up and would throw off the machine.
They can't make change on the fly.
Joe
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Joe,

They can't make change on the fly.

Unless its one huge insect that's dead...because they'll fly away
before the coin hits them. <G>

Seriously, I even saw that when I worked at Burger King over 40
years ago. If the cash registers went down, if they didn't have a
calculator handy, they were lost as a goose in a fog bank.

I'll never be as good as my late father was, but I can do quite
a few calculations in my head. Most kids nowadays run out of fingers
and toes in a hurry. :P

Daryl

... Make friends with the Sysop -- page them at 3am.
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There are times I'll buy something, say $9.52, and hand the clerk a 10 then remember I have two cents once its rung up and give them that.
Most of the time, esp with younger (under 50) clerks they will push those two pennies back saying it already rung up and would throw off the machine.
They can't make change on the fly.

I suspect siome of this is micromanagement in play ("do NOTHING thast wasn't in your training video") as some board exec realized that when minwagers are allowed think, they cost you money. (e.g. custopmer is always right gets misused quickly by a lot of customers, once word gets out of a sucker at a till.)

I always consider customers right, but customer to me strictly means someone providing positive cashflow to my boss' monthly cashflow report.

Because my first customer is my boss; the guy giving me a paycheque fortnightly.

Customers pay you for what you're offering for sale or hire.

I'm humble enough to know I can be wrong, so I'll never call someone a liar & cheat, even while deftly refusing their request for a cash refund.

I liked one Safeway manager's philosophy: if it's under $10, just take care of it; he doesn't want bad feelings from a customer over such a small amount, & doesn't feel the need to doublecheck the issue by walking from where he's already busy TCB, to the front.

Maybe this policy wasn't much noted, as I'd expect, in this neighbourhood, much abuse, but maybe he only told me because he could tell this was so I wouldn't be afraid cashiers are overstepping their bounds in not caling him.

Your friend,

<+]:{)}
Cyberpope, Bishop of ROM
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